REFUND POLICY
This Refund & Returns Policy applies to all purchases made through RegPlug Ltd and our website www.regplug.co.uk.
Business Information
RegPlug Ltd
Email: sales@regplug.co.uk
30-Day Return Policy
We offer a 30-day return policy on eligible products. This means you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase and your order number.
- Not be damaged due to misuse or incorrect installation.
Returns that do not meet these conditions may not be accepted.
Please do not return any item without first contacting us and receiving return instructions.
How to Request a Return
To request a return, please email:
Subject: RETURN REQUEST
Please include:
- Full Name
- Order Number
- Proof of Purchase
- Reason for Return
- Photographs (if the item is damaged, faulty, or incorrect)
Once we have reviewed your request, we will provide instructions on how to return your item.
Return Packaging Requirements
When returning an item, please include a note inside the parcel containing:
- Your Full Name
- Order Number
- Reason for Return
- Any additional information that may assist us in processing your request
Returns received without this information may result in processing delays.
Return Shipping Costs
Unless the item is faulty or incorrectly supplied:
- Customers are responsible for return shipping costs.
- Original delivery charges are non-refundable.
- We recommend using a tracked delivery service, as RegPlug Ltd cannot be held responsible for items lost or damaged during return transit.
Damaged, Faulty or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible by emailing:
Please include:
- Your Order Number
- Proof of Purchase
- Clear photographs showing the issue
Once reviewed, we will arrange an appropriate resolution, which may include a replacement, repair, or refund where applicable.
Non-Returnable Items
The following items cannot be returned unless they are faulty or incorrectly manufactured:
- Personalised Number Plates
- Custom Show Plates
- Private Registration Plates
- Business Logo Plates
- Custom Plate Surrounds
- Bespoke Products
- Sale or Clearance Items
- Gift Cards
As every personalised number plate is manufactured specifically for your order, these products cannot be resold and are therefore non-refundable unless a manufacturing error has occurred.
Exchanges
We do not offer direct product exchanges.
If you require a different product, you will need to:
- Request a return (where eligible).
- Place a new order separately.
Order Cancellations
If you wish to cancel your order, please contact us immediately by emailing:
Please include:
- Full Name
- Order Number
Cancellation requests can only be accepted before production has begun.
Bespoke & Personalised Orders
All personalised and bespoke products are manufactured specifically to your requirements.
These include, but are not limited to:
- Road-Legal Number Plates
- Show Plates
- 3D Gel Plates
- 4D Acrylic Plates
- 4D Gel Plates
- 4D Diamond Plates
- HEX Plates
- Business Logo Plates
- Custom Plate Surrounds
Once production has started, these items cannot be cancelled, returned, or refunded, unless:
- They contain a manufacturing defect.
- They have been supplied incorrectly.
Standard (Non-Personalised) Orders
Where an order does not contain personalised or bespoke products:
- Orders cancelled before dispatch will receive a full refund.
- Refunds are normally processed within 48 hours of cancellation approval.
Please note that banks and payment providers may take 5–10 working days to complete the refund.
Orders that have already been dispatched cannot be cancelled and must follow the returns procedure.
Road-Legal Number Plates
Road-legal number plates require document verification before production.
Failure to provide valid proof of identity and entitlement may result in delays or cancellation of your order.
Where an order is cancelled due to failure to provide the required documentation, any refund issued may exclude payment processing or administrative costs where permitted by law.
Private Registration Plates
Private registration purchases may be subject to DVLA processing requirements.
Refund eligibility may vary depending on the stage of the transfer process.
Please contact us directly if you require assistance.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- Refunds will be issued to your original payment method.
- Processing normally takes 7–10 business days after approval.
- Original delivery charges are not refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account.
- Contact your card issuer or payment provider.
- Contact your bank.
If you still require assistance, please email:
Incorrect Customer Information
RegPlug Ltd cannot be held responsible for delays, failed deliveries, or replacement costs where incorrect information has been provided during checkout, including:
- Vehicle Registration
- Delivery Address
- Contact Details
- Uploaded Documents
Customers are responsible for ensuring all information submitted is accurate before completing their purchase.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
RegPlug Ltd
📧 Email: sales@regplug.co.uk
We aim to respond to all enquiries as quickly as possible and are committed to resolving any issues fairly and professionally.