FAQs

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ANSWERS TO YOUR MOST COMMON QUESTIONS

DELIVERY

01. Can I get a duplicate plate if mine is lost or damaged?

Yes! If you need a duplicate road legal plate, you must provide the necessary documentation to prove ownership. You can either bring the documents to our shop or attach them when placing your order online. Once verified, we can produce a replacement that is fully road legal.

02. Can I Order during the holidays?

You can order online whenever, However if it out of business times your order will be processed when the shop is open again.

03. My tracking shows my order has been delivered, but I haven’t received my product.

All orders sent with Royal Mail Tracked 24 are provided with a tracking number. Royal Mail Tracked 24 includes tracking to the delivery point and may include a photo on delivery.

If your tracking shows as delivered but you have not received your order, we recommend first checking around your property, any safe places, with neighbours, and with anyone else at your address who may have accepted the parcel.

If the parcel is still missing, you must contact Royal Mail directly using your tracking number, as they will be able to provide the most accurate delivery information and location details.

COLLECTION

04. How long will my number plates be kept for collection?

We hold number plates for 30 days from the date of purchase.

If your number plates have not been collected within 30 days, they will be destroyed. After this period, if you still require the plates, you will need to place a new order and pay again.

05. I’ve ordered using Click & Collect — what happens next?

Once you’ve placed your order, please call us on +447990546477 to check if we can fast-track it for you. Fast-tracking is subject to material availability and cannot be guaranteed.

06. How long do I have to wait before collecting my order?

You will need to wait at least 24 hours before collecting your item, unless you are told otherwise by a member of our team.

You will receive an email notification once your order is ready to collect. Please do not come to collect your order before this time, as it may not be ready.

NUMBER PLATES

07. What materials are your plates made from?

We use high-quality acrylic and reflective materials to ensure durability and clear visibility in all conditions.

08. Are your road legal plates compliant with UK laws?

Yes! Our road legal plates meet all DVLA regulations, including correct font, size, spacing, and reflective standards.

09. Do you sell motorcycle plates?

Absolutely! We offer bike plates that comply with UK road laws, as well as custom designs for show use.

10. Why isn’t my discount code working?

Discount codes only work on orders over £30. If your order total is under £30, the discount code will not apply at checkout.

11. What’s the difference between road legal plates and show plates?

A road legal plate meets all legal requirements for use on public roads, including correct font, size, spacing, and reflective material. These plates can be fitted to your vehicle and are fully compliant with traffic laws.

A show plate, on the other hand, is designed for display purposes only—for car shows, photos, or decoration. It does not meet legal standards and cannot be used on public roads.

12. Do you offer custom designs for show plates?

Yes! You can personalize your show plates with unique fonts, colors, borders, and graphics to match your style.

SIGNATURE SURROUNDS

13. How long does it take to ship out the Surrounds?

Shipping the surrounds can take up to 7 working days, as each set is made to order to ensure the best quality.

14. Where are the surrounds made?

The surrounds are fully UK made in our own 40,000 sq ft warehouse, using advanced machinery to ensure precision and quality in every piece.

15. What styles off surrounds do you have?

We offer three types of surrounds: 3D Gel surrounds, which are our basic gel option, and our Signature surrounds, which can be made with or without a frame. The Signature surrounds are fully customizable, as each one is made by us in-house to your specifications.

16. What size surround do I need for my number plate?

If you have a hex-shaped number plate, you should order our hex surrounds.

Please note: our hex surrounds are specifically designed to fit our own number plates, so we cannot guarantee they will fit number plates purchased from other companies.

If your number plate has been shortened or customised in any way, you must let us know in the notes section at checkout so we can ensure the correct fit.

INTERNATIONAL

17. Do you ship internationally?

Yes, we do ship internationally. However, please note that once your order has been shipped, it is out of our control. While we do our best to ensure it arrives safely, we cannot guarantee delivery and are not responsible for delays, customs issues, or lost packages after shipment.

FITTING SERVICE

18. Do you offer a fitting service?

Yes, we offer a professional fitting service exclusively at our workshop located at:

Regplug Ltd
Unit 4, 85 Bogmoor Road , Glasgow , G51 4FH

Please note that fittings cannot be carried out during adverse weather conditions, including rain or any situation that may make the installation unsafe.

By choosing our fitting service, you acknowledge and agree that all installations are carried out entirely at your own risk. While our team takes every reasonable precaution and follows professional fitting practices, RegPlug Ltd accepts no responsibility or liability for any damage that may occur during or after the installation process.

This includes, but is not limited to:

Scratches or marks
Cracked or broken clips
Adhesive residue
Damage to the vehicle bodywork
Damage to number plates or plate surrounds
Damage to fixings, screws, sticky pads, or mounting components
Any other related parts or accessories

RegPlug Ltd shall not be liable for the cost of any repairs, replacements, compensation, or refunds for damage arising from the fitting service under any circumstances.

By booking our fitting service, you confirm that you have read, understood, and accepted these terms.

AFTER PURCHASE SUPPORT

19. How Can I Request a Receipt?

To request a receipt, you must fill out the form on the “Contact Us” page and include your proof of purchase and order number. Once submitted, your request will be reviewed, and you will then have to wait 7 business days for us to issue a receipt.

20. Can I Return My Product?

Yes, you can return your product.

Please include a note inside the return package stating:

The reason for the return
The amount you paid
The date of payment
The method of payment

Please note that we do not accept returns on personalised items, including custom Signs, Business Logo Plates, and Number Plates.

21. I am unhappy with my order what can I do?

If you are unhappy with your order, please email us at sales@regplug.co.uk and include pictures of your order, your order number, and the reason you are unhappy.

BESPOKE DESIGNS

22. How long do bespoke orders take to be made and delivered?

Bespoke orders can take up to 7 days to be made, plus an additional few days for delivery once dispatched.

We advise customers to contact us before placing a bespoke order to confirm the current production timeframe and avoid disappointment.

Bespoke orders include:

Custom Surrounds
Business Logo Plates
Any item where the customer requests changes, personalisation, or customisation in their own way.

Regplug