PRIVACY POLICY

At RegPlug Ltd, we are committed to protecting your privacy and safeguarding your personal information. We value your trust and ensure that your personal data is handled securely and responsibly.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at sales@regplug.co.uk

It is important that the personal information we hold about you is accurate and up to date. If any of your details change, please notify us by emailing sales@regplug.co.uk

How We Collect Your Data

We collect personal information through the following methods:

Direct Interactions

Information you provide when you:

• Create an account on our website
• Purchase our products or services
• Submit an enquiry through our website
• Subscribe to our newsletters or marketing communications
• Request information or promotional material
• Complete surveys or provide feedback
• Contact us via email, telephone, social media, or post

Automated Technologies

When you visit our website, we may automatically collect technical information including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage and browsing behaviour
• Search terms
• Referral source
• Cookie data

Most of this information is collected through cookies and similar technologies.

Third-Party Sources

We may occasionally receive personal information from trusted third-party providers or publicly available sources where permitted by law.

Personal Information We Collect

We have both a legal and ethical responsibility to protect your personal information.

We use secure servers, encryption technology, and industry-standard security measures to safeguard your data and protect any payment information processed through our website.

The information we collect helps us process orders, provide customer support, verify eligibility for road-legal number plates, and improve our services.

Depending on the service you request, we may collect:

• Full name
• Postal address
• Email address
• Telephone number
• Date of birth (where required)
• Payment information
• Vehicle registration details
• Proof of identity
• Proof of entitlement
• Social media information (where voluntarily provided)

For your security, payment card information is processed securely by our authorised payment providers. RegPlug Ltd does not store or have access to your complete payment card details.

Sharing Your Information

We respect your privacy.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Your information may only be shared where necessary to:

• Process your order
• Deliver our services
• Comply with UK legal obligations
• Respond to lawful requests from government or law enforcement authorities
• Verify documentation required for road-legal number plates

Information relating to private registration marks will only be disclosed where legally required.

Telephone Calls

For training, quality assurance, and security purposes, telephone calls may be monitored or recorded.

How We Use Your Personal Information

We use your personal information to:

• Verify your identity
• Process and fulfil your orders
• Deliver products and services
• Respond to enquiries
• Provide customer support
• Process refunds where applicable
• Comply with DVLA regulations
• Meet legal and regulatory obligations
• Improve our products and services
• Send service-related updates
• Send marketing communications where you have given your consent

We will never collect sensitive personal information without your explicit consent.

Anonymous or aggregated information may be used for statistical analysis and business improvement. This information cannot identify you personally.

Data Removal

You have the right to request the deletion of any personal information we hold about you, subject to our legal obligations.

To request data removal, please email:

sales@regplug.co.uk

Marketing Communications

You may receive marketing communications from RegPlug Ltd if:

• You have purchased products or services from us.
• You requested information from us.
• You have opted in to receive marketing communications.

You can unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails.
• Contacting us directly at sales@regplug.co.uk

Access to Your Information

You have the right to request a copy of the personal information we hold about you.

Before releasing any information, we may ask you to verify your identity.

To make a request, please contact:

sales@regplug.co.uk

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Understand visitor behaviour
• Deliver a better user experience

You can disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Fulfil your order
• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain financial records

In accordance with UK legislation, certain accounting and sales records must be retained for a minimum of six (6) years.

Your Rights

Under UK data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Update incomplete information
• Request deletion of your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

RegPlug Ltd

📧 Email: sales@regplug.co.uk